Shipping & Fees
Shipping International? We can ship to most international destinations. Please email Customer Service at firstname.lastname@example.org for shipping fees to your area.
Need your order faster? We offer UPS 3rd Day Air, 2nd Day Air, and UPS Next Day Air for an additional charge. These shipping charges are calculated using the exact weight of your order and calculated in real-time from UPS Online during the checkout process on our website. Please understand that UPS will not deliver on the weekend unless you pay for Saturday delivery, and you must email Customer Service to get a quote on Saturday Delivery!
Factory Direct Shipping: In most cases, items are sent directly from our supplier to you, and in some cases, your order may come from two or more of our facilities in multiple packages. We will notify you via email when your order has "SHIPPED" and give details regarding the number of packages you will receive. Tracking information is typically only provided by request only. If any items from your order are "out of stock" or on "back-order", we will call or email you to discuss your options. We DO NOT ship partial orders unless the order requires items to be shipped from different manufacturing locations.
Determining a Delivery Time: Once your payment clears, most items are shipped out within 24-48 hours and will arrive, in most cases, within 5 days using UPS Ground. Please include our handling time (in most cases 1-2 business days) when determining which shipping option you need to choose. If you have any doubts about when your order will arrive, email Customer Service at email@example.com.
Shipping Charges: Based on your order total and using the above chart, we will provide you with your shipping charge at checkout but BEFORE you are asked to input a credit card or pay. Most orders are typically shipped via UPS Ground, but we reserve the right to send your order via FedEx, USPS, or an any other equivalent shipper if the service is of equal quality and value. Heavy or bulky items may require additonal freight charges.
We are not responsible for delays caused by the shipping company.